Terms of service

Welcome to Sillu Vandu! We are happy to have you here. These Terms & Conditions govern your access to and use of our website and the purchase of products from Sillu Vandu.

By visiting our website or placing an order, you agree to the terms outlined below. Please read them carefully before making a purchase.

1. About Sillu Vandu

Sillu Vandu is an online store for baby clothing and essentials, offering carefully selected products for little ones.

Throughout these Terms & Conditions, the words "we", "us", and "our" refer to Sillu Vandu. The words "you" and "customer" refer to anyone visiting or purchasing from our website.

2. Eligibility to Use Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws.

If you are using this website on behalf of someone else, you confirm that you have the authority to do so.

3. Products & Product Information

We make every effort to display our products, descriptions, colours, sizes and images as accurately as possible.

Please note:

  • Actual product colours may vary slightly depending on your screen settings and display.

  • Product measurements may have minor variations due to manufacturing and fabric characteristics.

  • Product availability may change without prior notice.

  • Product images are for representation purposes, and minor differences may occur.

We encourage customers to check product descriptions and size guides carefully before placing an order.

4. Pricing & Payments

  • All product prices are displayed in Indian Rupees (INR).

  • Applicable taxes and shipping charges will be displayed at checkout, where applicable.

  • We currently accept prepaid orders only.

  • Cash on Delivery (COD) is not available.

  • Orders are confirmed only after successful payment verification.

  • We reserve the right to correct genuine pricing or listing errors.

If a pricing error affects an order, we will contact the customer and provide an appropriate resolution, including cancellation and refund where applicable.

5. Order Placement & Confirmation

Once you place an order, you will receive an order confirmation through the available communication channels.

Please ensure that your name, mobile number, email address and delivery address are accurate.

We reserve the right to review or decline an order in cases such as suspected fraudulent activity, incorrect pricing, stock unavailability or other valid operational reasons. Any payment received for an order that we cancel will be refunded appropriately.

6. Order Cancellation

Customers may request cancellation within 1 hour of order confirmation.

  • Cancellation requests must be sent to our customer support team within this timeframe.

  • Once an order has been processed or dispatched, cancellation may no longer be possible.

  • Approved cancellation refunds will generally be initiated within 1–2 working days.

  • The time taken for the amount to reflect in the customer's account depends on the bank or payment provider.

Please refer to our Return & Refund Policy for complete details.

7. Shipping & Delivery

We deliver across India through our courier partners.

  • Tamil Nadu orders generally receive faster delivery, with many orders delivered by the next day.

  • Delivery timelines depend on the destination, courier availability and other operational factors.

  • Shipping charges and free-shipping eligibility depend on the delivery location and order value.

  • Orders placed on Sundays and public holidays will be processed on the next working day.

Delivery timelines are estimates and are not guaranteed. Please refer to our Shipping Policy for complete shipping charges, delivery details and courier information.

8. Returns, Exchanges & Refunds

We want you to have a happy shopping experience.

Returns and exchanges are handled according to our Return & Refund Policy.

Customers are requested to review the policy before placing an order, especially the conditions relating to damaged, defective or incorrectly delivered products.

Nothing in these Terms & Conditions limits any rights available to customers under applicable consumer protection laws.

9. Promotions & Discount Codes

From time to time, we may offer promotional discounts, coupon codes or special offers.

  • Promotional offers may be subject to specific terms and conditions.

  • Offers may have validity periods and eligibility requirements.

  • Discount codes cannot be exchanged for cash.

  • We reserve the right to correct genuine promotional errors and discontinue offers in accordance with applicable laws.

10. Website Use & Customer Responsibilities

By using our website, you agree:

  • Not to use the website for unlawful purposes.

  • Not to submit false or misleading information.

  • Not to interfere with the website's security or functionality.

  • Not to attempt unauthorised access to our website or systems.

  • To provide accurate information when placing orders.

We reserve the right to take appropriate action against misuse of our website, subject to applicable laws.

11. Intellectual Property

All content on this website, including the Sillu Vandu name, logo, bee mascot, product photographs, graphics, descriptions and website design, belongs to Sillu Vandu or its respective content owners.

You may not copy, reproduce, distribute, modify or commercially use our content without prior written permission.

12. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services, including payment gateways and courier tracking services.

We are not responsible for the content, policies or independent operations of third-party websites and service providers.

Your use of those services may be subject to their respective terms and conditions.

13. Limitation of Liability

We make reasonable efforts to maintain accurate product information, secure transactions and reliable website services.

However, we cannot guarantee uninterrupted or error-free website availability.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited under applicable Indian law.

14. Privacy & Personal Information

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy, which explains how we collect, use and protect your information.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business practices, services or applicable laws.

Updated terms will be published on this page with a revised "Last Updated" date.

We encourage customers to review this page periodically.

16. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.

Any disputes will be handled by the competent courts having jurisdiction in accordance with applicable Indian laws.

17. Contact Information

For questions or assistance regarding these Terms & Conditions, please contact us:

Sillu Vandu

Email: support@silluvandu.com

Support Hours: Monday to Saturday, 9:30 AM – 6:00 PM IST.

Thank you for choosing Sillu Vandu!

Tiny Sounds, Big Love! 🐝💛