Refund policy

At Sillu Vandu, we carefully select and pack every product to ensure the best shopping experience for you and your little ones.

Please read our Return, Exchange & Refund Policy carefully before placing your order.

1. No Return Policy

We follow a strict No Return Policy.

  • Returns are not accepted for change of mind.
  • Returns are not accepted for personal preferences, including colour, design or style preferences.
  • Returns are not accepted if the customer selects an incorrect size while placing the order.
  • Customers are requested to carefully check product descriptions, images and size guides before placing an order.

2. Exchange Policy

Exchanges may be considered in the following situations:

  • Wrong product delivered.
  • Damaged product received.
  • Manufacturing defects.
  • Other genuine product-related issues, subject to verification and approval by Sillu Vandu.

Please note that exchanges are not automatic and will be handled based on the nature of the issue and the circumstances of each case.

3. Reporting an Issue

If you receive a damaged, defective or incorrect product:

  • Please contact us as soon as possible after receiving your order.
  • Share your order number and clear photographs or videos showing the issue.
  • An unboxing video may be requested to help us verify the complaint.
  • Our team will review your request and inform you about the next steps.

4. Exchange Conditions

To be eligible for an exchange:

  • The product must be unused and unwashed.
  • Original tags, labels and packaging should be intact.
  • The product must not show signs of use, damage caused by the customer or washing.
  • The reported issue must be verified and approved by our team.

Products that do not meet these conditions may not qualify for an exchange.

5. Exchange Process

Once your exchange request is reviewed and approved:

  • Our customer support team will guide you through the exchange process.
  • The replacement product will be subject to stock availability.
  • If the requested product is unavailable, our team will discuss the available resolution with you.
  • Exchange arrangements and applicable shipping charges will be communicated before proceeding.

6. Refund Policy

Sillu Vandu does not offer refunds for change-of-mind requests, personal preferences or incorrect size selections made by customers.

Our standard resolution for approved product-related complaints is exchange rather than return or refund.

However, where a refund is required under applicable consumer protection laws, we will process it in accordance with those requirements.

7. Non-Eligible Products

Exchange requests may be rejected in the following circumstances:

  • Products that have been used or washed.
  • Products damaged after delivery due to customer handling.
  • Products with removed or damaged original tags.
  • Issues arising from incorrect size selection by the customer.
  • Change-of-mind requests.
  • Requests that do not meet our exchange conditions.

8. Order Cancellation

Customers may request cancellation within 1 hour of order confirmation.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Approved cancellation refunds will be initiated through the original payment method, subject to applicable payment provider timelines.

9. Our Right to Review

Sillu Vandu reserves the right to inspect and verify all exchange requests before approving them.

Each request will be evaluated based on the specific circumstances.

Nothing in this policy limits any rights available to customers under applicable Indian consumer protection laws.

10. Contact Us

For exchange requests or product-related concerns, please contact our customer support team.

Sillu Vandu

Email: support@silluvandu.com

Support Hours: Monday to Saturday, 9:30 AM – 6:00 PM IST.

We appreciate your understanding and continued trust in Sillu Vandu.

Sillu Vandu – Tiny Sounds, Big Love! 🐝