Shipping policy

At Sillu Vandu, we know how exciting it is to receive your little one's goodies! We carefully pack every order and work hard to deliver your purchases as quickly and safely as possible.

1. Order Processing

  • Orders are processed only after successful payment confirmation.

  • Orders are generally processed and dispatched within 1–2 working days.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once your order is dispatched, you will receive shipping and tracking details through the available communication channels.

2. Shipping Charges & Free Shipping

We offer shipping across India.

Tamil Nadu

  • Free shipping on orders above ₹2,999.

  • For orders below ₹2,999, shipping charges start at ₹60 for the first 1 kg.

Other States

  • Free shipping on orders above ₹4,999.

  • For orders below ₹4,999, shipping charges start from ₹100.

  • Shipping charges are calculated based on the volumetric weight of the package, depending on the products ordered and the delivery location.

  • The final shipping charge will be calculated according to the applicable courier rates and displayed at checkout.

Note: Shipping charges may vary depending on the size and weight of your order.

3. Delivery Timelines

  • We strive to deliver most orders within Tamil Nadu by the next day, depending on the destination and courier availability.

  • Deliveries to other states may take additional time depending on the location and courier service.

  • Delivery timelines are estimates and are not guaranteed.

  • Remote locations may require additional delivery time.

4. Our Courier Partners

We work with trusted courier partners to deliver your orders:

  • Tamil Nadu: ST Courier

  • Other States: DTDC

  • Remote Areas: India Post, wherever serviceable.

The courier partner may vary depending on the delivery PIN code and service availability.

5. Courier Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Courier partner operational delays.

  • Weather conditions and natural calamities.

  • Festivals and public holidays.

  • Transportation disruptions.

  • Incorrect or incomplete delivery addresses.

  • Other unforeseen circumstances.

Sillu Vandu cannot guarantee delivery within a specific timeframe in such situations. However, we will coordinate with our courier partners and assist customers with shipment tracking and delivery-related queries.

6. Order Tracking

Once your order is dispatched, tracking details will be shared through the available communication channels.

Customers can use the tracking information to follow their shipment status.

If you experience any difficulty tracking your order, please contact our support team.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details, including:

  • Full delivery address.

  • Correct PIN code.

  • Valid contact number.

Please contact us immediately if you notice an error in your shipping details. Address changes may not be possible once an order has been dispatched.

Additional shipping charges may apply if an order needs to be reshipped due to incorrect address details provided by the customer.

8. Undelivered or Returned Packages

If a package is returned to us due to an incorrect address, unsuccessful delivery attempts, or refusal to accept the package, additional shipping charges may apply for reshipment.

Please ensure someone is available to receive the package at the delivery address.

9. Damaged or Missing Packages

If you receive a damaged package or notice missing items in your order, please contact us promptly with your order details and supporting photographs or videos.

Our team will review the issue and assist you in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Payment Method

We currently accept prepaid orders only.

Cash on Delivery (COD) is not available.

11. Contact Us

For any shipping-related questions or assistance, please contact us:

Sillu Vandu

Email: support@silluvandu.com

Support Hours: Monday to Saturday, 9:30 AM – 6:00 PM IST.

We're always happy to help!

Sillu Vandu – Tiny Sounds, Big Love! 🐝